--- title: Your Core Business Processes description: Your Core Business Processes --- - [2020 EOS Conference](https://eosconference.com/) - Request a Speaker - [Become an EOS Implementer](https://eosi.eosworldwide.com) - [Find an EOS Implementer](https://eosimplementers.com/) - Contact - [**Login to Base Camp**](https://bc.eosworldwide.com) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [Blog](https://info.eosworldwide.com/blog) [MENU](https://info.eosworldwide.com/blog/660/eos/your-core-business-processes/#sidr) - What is EOS? - [EOS Model](https://eosworldwide.hs-sites.com/eos-model) - [EOS Process](https://eosworldwide.hs-sites.com/eos-process) - [EOS Toolbox](https://eosworldwide.hs-sites.com/eos-toolbox) - [EOS History & Team](https://eosworldwide.hs-sites.com/eos-story-team) - [EOS Implementers](https://eosworldwide.hs-sites.com/what-is-an-eos-implementer) - Why EOS Works - [Why EOS Works](https://eosworldwide.hs-sites.com/why-eos-works) - [Real World Results](https://eosworldwide.hs-sites.com/testimonials) - [EOS Books](https://www.eosworldwide.com/traction-library) - [EOS Tools](https://www.eosworldwide.com/eos-tools) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [**Get Started**](https://eosworldwide.hs-sites.com/get-started) - [Find an EOS Implementer](https://www.eosimplementers.com) - [Become an Implementer](https://eosi.eosworldwide.com) - [Contact](https://eosworldwide.hs-sites.com/contact) - [Base Camp Login](https://basecamp.eosworldwide.com) - [Blog](http://blog.eosworldwide.com) - [Request a Speaker](https://www.eosworldwide.com/book-a-speaker) - [2020EOS Conference](https://eosconference.com/) Close ![Header-Placeholder.jpg](https://info.eosworldwide.com/hs-fs/hubfs/eos-blog2.jpg?width=1678&name=eos-blog2.jpg "Header-Placeholder.jpg") ## EOS Worldwide Blog Advice and Insight for Entrepreneurs and Leadership Teams ##### Search the Blog : # [Your Core Business Processes](https://info.eosworldwide.com/blog/660/eos/your-core-business-processes/) Written by[Ed Callahan](https://info.eosworldwide.com/blog/author/ed-callahan) on December 6, 2010 - [Tweet](https://twitter.com/share) [Implementers](https://info.eosworldwide.com/blog/topic/implementers) [EOS](https://info.eosworldwide.com/blog/topic/eos) [Finance](https://info.eosworldwide.com/blog/topic/finance) [Business](https://info.eosworldwide.com/blog/topic/business) [Entrepreneur](https://info.eosworldwide.com/blog/topic/entrepreneur) ![gears-machine](https://www.eosworldwide.com/hubfs/Blog_Featured_Images/cogs-gears-machine-159275.jpg)The Entrepreneurial Operating System's (EOS) model has 6 key components. One of them is the **Process Component.** Companies who use EOS document their **6-10 Core Business Processes** – HR, Marketing, Sales, Operations (how you deliver your product or service), Finance, and Customer Support are chief among them. They document the steps in the processes in an entrepreneurial way – using the 20/80 rule. Then they insist that these core processes are followed by all employees – no exceptions. Horizon Services, Inc. of Wilmington, DE ([http://www.horizonservicesinc.com](http://www.horizonservicesinc.com/)/) is great example of a company which exemplifies this best practice. I was blown away two weeks ago when I was dealing with a malfunction in my home furnace. I decided to reach beyond the firm I had used in the past who always completed the work but never wowed me. Horizon impressed me at every turn. It started with the person who answered my initial phone call. After I told her that I needed a furnace problem diagnosed, she asked if I was a current customer. When I said no, she asked my permission to mention a few things about Horizon which I might find interesting – that Horizon is 23 years in business, that they have a “AAA” Better Business Rating, and so on. Every interaction was a pleasure. Next up was the “comfort consultant” who diagnosed the problem, then the sales rep, and finally the installation team. By the way, I bought a new furnace. Each person who entered my home put on “hospital footies” each and every time so as not to track dirt in from outside. Each was polite. Each was knowledgeable. Each was on time. No exceptions. This doesn’t happen by chance. All their key processes must be documented and followed as a part of being a Horizon employee and they have more than 300 employees. Are you documenting the **Core Business Processes** in your business? You should be. --- More Blog Posts: ← [Small-Business Success Stories 2010](http://blog.eosworldwide.com/blog/572/in-the-news/small-business-success-stories-2010/) | [The Mesh: Why the Future of Business is Sharing](http://blog.eosworldwide.com/blog/663/eos/the-mesh-why-the-future-business-sharing/) → ![eos-tools-dark.jpg](http://www.eosworldwide.com/hubfs/eos-tools-dark.jpg "eos-tools-dark.jpg") ## Unlock The Toolbox. Simple tools that empower entrepreneurs to get what they want from their businesses. [![EOS-logo-web-500](https://info.eosworldwide.com/hs-fs/hubfs/EOS-logo-web-500.png?width=250&name=EOS-logo-web-500.png)](https://eosworldwide.com)   ### Follow EOS on Social: #### Subscribe to Email Updates: