--- title: Email isn’t Perfect description: Email isn’t Perfect image: https://info.eosworldwide.com/hs-fs/file-3096231372-jpg/blog-files/email-isnt-perfect.jpg --- - [2020 EOS Conference](https://eosconference.com/) - Request a Speaker - [Become an EOS Implementer](https://eosi.eosworldwide.com) - [Find an EOS Implementer](https://eosimplementers.com/) - Contact - [**Login to Base Camp**](https://bc.eosworldwide.com) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [Blog](https://info.eosworldwide.com/blog) [MENU](https://info.eosworldwide.com/blog/96739/eos/email-isnt-perfect/#sidr) - What is EOS? - [EOS Model](https://eosworldwide.hs-sites.com/eos-model) - [EOS Process](https://eosworldwide.hs-sites.com/eos-process) - [EOS Toolbox](https://eosworldwide.hs-sites.com/eos-toolbox) - [EOS History & Team](https://eosworldwide.hs-sites.com/eos-story-team) - [EOS Implementers](https://eosworldwide.hs-sites.com/what-is-an-eos-implementer) - Why EOS Works - [Why EOS Works](https://eosworldwide.hs-sites.com/why-eos-works) - [Real World Results](https://eosworldwide.hs-sites.com/testimonials) - [EOS Books](https://www.eosworldwide.com/traction-library) - [EOS Tools](https://www.eosworldwide.com/eos-tools) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [**Get Started**](https://eosworldwide.hs-sites.com/get-started) - [Find an EOS Implementer](https://www.eosimplementers.com) - [Become an Implementer](https://eosi.eosworldwide.com) - [Contact](https://eosworldwide.hs-sites.com/contact) - [Base Camp Login](https://basecamp.eosworldwide.com) - [Blog](http://blog.eosworldwide.com) - [Request a Speaker](https://www.eosworldwide.com/book-a-speaker) - [2020EOS Conference](https://eosconference.com/) Close ![Header-Placeholder.jpg](https://info.eosworldwide.com/hs-fs/hubfs/eos-blog2.jpg?width=1678&name=eos-blog2.jpg "Header-Placeholder.jpg") ## EOS Worldwide Blog Advice and Insight for Entrepreneurs and Leadership Teams ##### Search the Blog : # [Email isn’t Perfect](https://info.eosworldwide.com/blog/96739/eos/email-isnt-perfect/) Written by[Ed Callahan](https://info.eosworldwide.com/blog/author/ed-callahan) on May 30, 2013 - [Tweet](https://twitter.com/share) [Implementers](https://info.eosworldwide.com/blog/topic/implementers) [EOS](https://info.eosworldwide.com/blog/topic/eos) [![email isn't perfect](https://info.eosworldwide.com/hs-fs/file-3096231372-jpg/blog-files/email-isnt-perfect.jpg?width=192&height=185&name=email-isnt-perfect.jpg)](https://info.eosworldwide.com/hs-fs/file-3096231372-jpg/blog-files/email-isnt-perfect.jpg)The shortcomings of email communication is not the only point of this post. It is the subject of a short video, entitled Why Email Starts Fights, from Ed Muzio, the CEO of Group Harmonics, which you can view it its entirety [**here**](http://www.groupharmonics.com/HelpDesk/Email.htm). The video is co-produced by CBS Interactive/BNET. In it Muzio quotes a study in the 1960′s by [**Dr. Albert Mehrabian**](http://en.wikipedia.org/wiki/Albert_Mehrabian) which documents the doctor’s findings that the “*liking*” people have for the communicator of messages is based only about 7% on the words used. Tonal expression (38%) and non-verbal behavior (55%) are the other two contributors. According to Wikipedia, there are lots of ways to misinterpret Dr. Mehrabian’s results (and I may be guilty of one here) but his conclusions certainly reinforces the value of having weekly face to face meetings by leadership team members, and failing that ability, to at least come together quarterly. Live conference calls add back the vocal and almost achieve 50% effectiveness, so they are a good middle ground if you can’t get together physically, if you adhere to the caveat in the last paragraph of this post. Trust among leaders is the foundation of all other results according to Patrick Lencioni. See my earlier posts on Open and Honest Conflict [**here**](http://www.coherent-coaching.com/open-honest-conflict/) and Trust on Leadership Teams [**here**](http://www.coherent-coaching.com/the-absence-of-trust-on-leadership-teams/). Given that EOS leadership team meetings are meant to be devoted predominantly to solving complex business issues, then face-to-face discussion and resolution is critical if the teams are to avoid all the challenges that arise from miscommunications, especially from email and other non face-to-face mediums. It is also the reason we stress that all the members of the leadership team be present in the meeting. We ask that they not be multi-tasking with their phones or laptops. Eye-ball to eye-ball interaction is what we ask. Engaged leaders solve business problems through open and honest communications with each other. We owe it to each other, and the companies we are leading, to remove as many obstacles as possible from our communications. Don’t you agree? --- More Blog Posts: ← [Have You Made a Great People Move This Quarter?](http://blog.eosworldwide.com/blog/96729/eos/great-people-move-quarter/) | [Are You Making Every Decision Like You Are Going to the Super Bowl?](http://blog.eosworldwide.com/blog/96778/eos/making-decision-super-bowl/) → ![eos-tools-dark.jpg](http://www.eosworldwide.com/hubfs/eos-tools-dark.jpg "eos-tools-dark.jpg") ## Unlock The Toolbox. Simple tools that empower entrepreneurs to get what they want from their businesses. 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