Two workers in the Operations Department of a company were working one Friday evening to push out a late delivery. One saw a problem about to happen and said to the other, “Look at that!  We can’t ship this out. This order is not correct.”

“You’re right,” said the other, “But neither one of us can fix it. Nobody can fix it until Monday. The boss told us to get this shipment out tonight, and we’ll get yelled at if we don’t. Remember what he did the last time something like this happened?”

So out the order went, and in came an angry customer complaint two days later when the order was delivered. And then out went a chunk of the profits from the order because it cost the company three times as much to fix the error than it would have to get it right the first time.

Everyone who runs a company on EOS^® struggles with how to set Rocks at the start of their journey. If you are having issues with setting your quarterly priorities, take heart – you are not alone! And it is not as difficult as it may seem at first.

I recently received a report from an EOS^® company leader who said their team has been feeling a bit "bummed" lately. They felt this way  after perfectly good Level 10 meetings™️, even when a lot got done!

Their concern was that the Level 10's seemed to focus on "negative things," like problems, barriers, obstacles, ISSUES, thus leading to a feeling of general negativity.

I did some correspondence on this with my "Honey Badger" tribe of fellow EOS Implementers, and they, too, noted that this is not uncommon. I've done a bit of online research, and it turns out that it is quite normal for high-performing teams to experience this occasionally.

A lot of EOS® companies struggle at the start of their journey with their Scorecard by trying to monitor too much information instead of focusing only on a handful of measurables. As a result, they don't love their scorecard and it doesn't work well for them.  If that is the case for you and your Scorecard, here are 5 steps you can take to troubleshoot your Scorecard issues and make it work better for you.

Years ago, I bought my dream car: a three-year-old 1984 BMW 528e. Suddenly, I started noticing other BMWs just like mine on the road everywhere.

Psychologists tell us that this is the Baader-Meinhof phenomenon, otherwise known as frequency illusion or recency illusion. This occurs when the thing you've just noticed, experienced, or been told about, suddenly seems to crop up constantly.