The Scorecard is one of the foundational tools we teach our EOS® clients.
One of the key differences between Scorecards and dashboards is that typically -- but not always -- dashboards focus on outcomes at a point in time such as:
They are all important, but they have one shortcoming: by the time you see them, the time to react to them has passed.
Scorecard items, as defined by EOS, are forward-looking, activity-based numbers, with weekly goals, which lead to desired outcomes.
A classic example of this is achieved by documenting the activities in the sales pipeline which move a person through the pipeline to prospect, hot prospect, and finally to the customer. Items like qualification calls, requirement assessment meetings, capabilities presentations, and quotations are examples of Scorecard activities.
Scorecards can, and should, be kept in every department. Engineering and software development projects have similar milestones. Documenting activities around AR and AP in finance should be straightforward. Manufacturing flow through a shop can be described in activities as well. You get the picture.
There are three clear benefits from using Scorecards in every department:
If this could be helpful for your company, please download a free copy of the Scorecard.