---
title: Using The Right Business Tools, Training & Process
description: Business tools applied without proper training or process won’t deliver the desired result. Learn from the perspective of a man in need of a close shave.
---
[EOS Worldwide Blog | Tips & Advice for Entrepreneurs and Leaders of Growing Companies](https://info.eosworldwide.com/blog)
# [Using The Right Business Tools, Training & Process](https://info.eosworldwide.com/blog/using-right-business-tools-training-process)
Written by [Rene Boer](https://info.eosworldwide.com/blog/author/rene-boer) | June 17, 2019
When I was in my teens, my dad bought me a [Norelco triple-head electric shaver](https://www.amazon.com/Philips-Norelco-Electric-S1560-81/dp/B01859QHJU/ref=sr_1_3?crid=1CTC5HALTF10H&keywords=norelco+shavers+for+men&qid=1560450245&s=gateway&sprefix=norelco%2Caps%2C157&sr=8-3) for Christmas. It was a state-of- the-art tool ready to tackle the dozen or so hairs that were beginning to sprout on my chin. I used it for many years until I became frustrated by its inefficacy to closely shave what was emerging as a full beard. So, I switched to a new double-blade razor. Soon that was replaced by a triple-blade razor but, it seemed that no razor was up to the task.
A few years ago, I bought the latest and greatest – the [Schick Hydro](https://www.amazon.com/Schick-Hydro-Disposable-Razors-Count/dp/B01FLVVP5Q/ref=sr_1_9?keywords=schick+hydro+men&qid=1560450172&s=gateway&sr=8-9) with five blades! Although an improvement, even the mighty Schick was unable to produce the perfect shave. I groused about this to my wife who, tired of my [complaining](https://info.eosworldwide.com/blog/healthy-productive-organization), made an appointment for me with a barber.
When I arrived at the barbershop, I met Jonathon who stood ready with a straight razor – a tool that has been in use for centuries. As Jonathon lathered me up for the shave, he asked me what razor I’d been using. “I’ve used them all”, I replied as I shared my frustration. “But now I’m using the Schick Hydro”, hoping to impress him. “Oh”, said Jonathon, “That’s a great razor. How’s it working for you?” “Well”, I replied. “If it was really great, I wouldn’t be sitting in this chair.” “Right”, he said as he started to shave my face.
A side note here – You must be willing to be vulnerable to [put your trust in your barber](https://info.eosworldwide.com/blog/3-ways-to-build-trust-in-your-organization) and hope that he’s having a good day. I asked him, “How many shaves do you think you’ve done as a barber?” “Since graduating barber school I would guess about 12,000 or so,” he said with pride.
He soon finished and as I was about to move out of my chair, he said, “Whoa there, I’m not finished yet. That was just the first pass.” “First pass?” I thought. “You mean there’s more?” “Of course”, he chuckled. “I just shaved your beard *with* the grain. Now, I’m going to shave your beard *against* the grain. How have you been using your razor? Only one way?”
“Duh”, I thought. I had to laugh to myself. Decades of shaving – 18,000 shaves or more – using a simple tool, the wrong way!
The [business lesson](https://info.eosworldwide.com/blog/five-business-lessons-part-1) here is obvious – even the best tool, applied without proper training and [the wrong process](https://info.eosworldwide.com/blog/reviewing-core-processes) won’t deliver the desired result. Trust the tool. Learn to use it correctly and master the process to use it well.
## Next Steps:
- [Take the Organizational Checkup](https://organizationalcheckup.com/)® to get a picture of your company’s strengths and weaknesses, along with a roadmap for improvement.
- [Unlock the EOS Toolbox](https://traction.eosworldwide.com/eos-toolbox) to download a complete set of tools addressing and strengthening all Six Key Components™ of any business.
- Download the [How to Be a Great Boss Toolkit](https://traction.eosworldwide.com/great-boss-toolkit/) to access free tools and resources to help you lead, manage, and create accountability on your team.
[View full post](https://info.eosworldwide.com/blog/using-right-business-tools-training-process)
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