--- title: A Culture of Ownership Starts with Clear Accountability description: Your pursuit of clear organizational roles and responsibilities will help you achieve a more consistent success rate for your company. Clear accountability with measurable expectations will help build a healthy culture of ownership, freeing people to take initiative to solve problems. image: https://www.eosworldwide.com/hubfs/Blog_Featured_Images/boost-accountability.jpg --- - [2020 EOS Conference](https://eosconference.com/) - Request a Speaker - [Become an EOS Implementer](https://eosi.eosworldwide.com) - [Find an EOS Implementer](https://eosimplementers.com/) - Contact - [**Login to Base Camp**](https://bc.eosworldwide.com) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [Blog](https://info.eosworldwide.com/blog) [MENU](https://info.eosworldwide.com/blog/a-culture-of-ownership-starts-with-clear-accountability#sidr) - What is EOS? - [EOS Model](https://eosworldwide.hs-sites.com/eos-model) - [EOS Process](https://eosworldwide.hs-sites.com/eos-process) - [EOS Toolbox](https://eosworldwide.hs-sites.com/eos-toolbox) - [EOS History & Team](https://eosworldwide.hs-sites.com/eos-story-team) - [EOS Implementers](https://eosworldwide.hs-sites.com/what-is-an-eos-implementer) - Why EOS Works - [Why EOS Works](https://eosworldwide.hs-sites.com/why-eos-works) - [Real World Results](https://eosworldwide.hs-sites.com/testimonials) - [EOS Books](https://www.eosworldwide.com/traction-library) - [EOS Tools](https://www.eosworldwide.com/eos-tools) - [Base Camp](https://www.eosworldwide.com/base-camp-overview) - [**Get Started**](https://eosworldwide.hs-sites.com/get-started) - [Find an EOS Implementer](https://www.eosimplementers.com) - [Become an Implementer](https://eosi.eosworldwide.com) - [Contact](https://eosworldwide.hs-sites.com/contact) - [Base Camp Login](https://basecamp.eosworldwide.com) - [Blog](http://blog.eosworldwide.com) - [Request a Speaker](https://www.eosworldwide.com/book-a-speaker) - [2020EOS Conference](https://eosconference.com/) Close ![Header-Placeholder.jpg](https://info.eosworldwide.com/hs-fs/hubfs/eos-blog2.jpg?width=1678&name=eos-blog2.jpg "Header-Placeholder.jpg") ## EOS Worldwide Blog Advice and Insight for Entrepreneurs and Leadership Teams ##### Search the Blog : # [A Culture of Ownership Starts with Clear Accountability](https://info.eosworldwide.com/blog/a-culture-of-ownership-starts-with-clear-accountability) Written by[Randy Taussig](https://info.eosworldwide.com/blog/author/randy-taussig) on June 11, 2018 - [Tweet](https://twitter.com/share) [Leadership](https://info.eosworldwide.com/blog/topic/leadership) [Organization](https://info.eosworldwide.com/blog/topic/organization) [Company Culture](https://info.eosworldwide.com/blog/topic/company-culture) [Accountability Chart](https://info.eosworldwide.com/blog/topic/accountability-chart) The overall safety record in commercial aviation remains strong, despite occasional high-profile incidents. In fact, the chances of fatality in an aviation accident are [1 in 9,821](http://fortune.com/2017/07/20/are-airplanes-safer-than-cars/), while in an automobile they're [1 in 114](http://fortune.com/2017/07/20/are-airplanes-safer-than-cars/)! There is a simple formula for the high success rate in aviation: great processes plus solid training/certification plus an obsession with clear responsibilities. ## Who’s Responsible and What Are They Responsible For? ![boost-accountability](https://www.eosworldwide.com/hubfs/Blog_Featured_Images/boost-accountability.jpg) Let’s take air traffic controllers for example. Each is responsible for a sector of traffic. When a flight is about to leave their sector, they hand-off to the controller in the next sector. Their primary responsibility is to maintain safe separation between aircraft and seamlessly allow for a safe arrival at the flight destination. They are trained, tested and certified around these specific responsibilities. Pilots must also be clear about their roles, especially with more than one qualified pilot onboard. Only one pilot is the PIC (Pilot in Command) and the captain is always PIC on commercial flights, even if he/she is not flying the airplane. It’s not always straightforward in general aviation. There may be more than one qualified pilot on board with no one designated as captain. In this case, the pilots must agree on who is ultimately responsible for the safety of the flight **before** initiating takeoff. ## Do Your Employees Have Clear Roles and Responsibilities? It’s no different in your business. Perhaps the CEO is the *Pilot in Command*, but have you defined the specific responsibilities of the *crew*? The [Accountability Chart](https://info.eosworldwide.com/blog/accountability-chart-or-organizational-chart) is your primary tool to help achieve the level of clarity needed around everyone’s responsibilities. Expectations around responsibilities may seem obvious to you, but chances are they’re not as crystal clear as you think. A good test is to identify an issue in your organization and then clearly confirm which function on your Accountability Chart “owns” it. If the answer is not straightforward, then you’re not quite there! ## Clear Accountability Leads to a Culture of Ownership Your relentless pursuit of clear roles and responsibilities in your organization will help you achieve a more consistent success rate, and will help you remain strong despite the occasional incident. Clear accountability with measurable expectations will help build a healthy culture of ownership within your organization and will free people to take initiative to solve problems. ## Next Steps - Download a copy of the Accountability Chart from the [EOS Toolbox](https://traction.eosworldwide.com/eos-toolbox)™ to help you discover the right structure for your company. - [Watch this video](https://youtu.be/MkTRbS0wSNY) to learn how to develop your company Accountability Chart. [![Learn your organizational strengths and weaknesses with the Organizational Checkup](https://no-cache.hubspot.com/cta/default/434170/2ca9d0df-4701-4260-8c15-f313688e344b.png)](https://cta-redirect.hubspot.com/cta/redirect/434170/2ca9d0df-4701-4260-8c15-f313688e344b) *This post originally appeared on the [Blue Core Leadership Blog](http://bluecoreleadership.com/pilots-and-controllers-know-their-roles/) on May 9, 2018.* --- More Blog Posts: ← [Are You Solving the Wrong Issues?](http://blog.eosworldwide.com/blog/are-you-solving-the-wrong-issues) | [The "Let Go" List](http://blog.eosworldwide.com/blog/the-let-go-list) → ![eos-tools-dark.jpg](http://www.eosworldwide.com/hubfs/eos-tools-dark.jpg "eos-tools-dark.jpg") ## Unlock The Toolbox. Simple tools that empower entrepreneurs to get what they want from their businesses. [![Get the Tools](https://no-cache.hubspot.com/cta/default/434170/e494c32e-ba98-45ae-b7d5-5704dc4345e4.png)](https://cta-redirect.hubspot.com/cta/redirect/434170/e494c32e-ba98-45ae-b7d5-5704dc4345e4) [![EOS-logo-web-500](https://info.eosworldwide.com/hs-fs/hubfs/EOS-logo-web-500.png?width=250&name=EOS-logo-web-500.png)](https://eosworldwide.com)   ### Follow EOS on Social: #### Subscribe to Email Updates: