A few years ago, Gino Wickman shared his Ten Commandments of Good Decision Making in his EBook, “Decide! The One Common Denominator of All Great Leaders.” Each commandment is a gem but the one that resonates with me most is: “Thou Shalt Not Rule by Consensus”.

Are you satisfied that your customers consistently receive great products and services from your company? Is value dependent on who is delivering it or how it’s being delivered? Both are important, but without a written process that is followed by all, people will deliver value their way which is often not your way nor the best way.

"Standing in the middle of the road is very dangerous; you get knocked down by the traffic from both sides.” - Margaret Thatcher

Business owners "give up the gold" when they fail to resolve two issues that prevent them from having truly great people in their organizations. In fact, there are only two people issues in the wonderful world of business. They come in many disguises but they all boil down to two root causes:

A few years ago a national retailer, after analysis of its worst performing stores, decided to close the worst of the worst. On that list was a store that had it baffled. It was a good location in a good trade area with plenty of traffic and great visibility. But, it continually lagged behind other stores in the system.