But what does trust really imply? Here Patrick Lencioni, best-selling author, consultant and expert on building winning teams, discusses the importance of trust and the difference between predictive trust and vulnerability-based trust within a company.
One of the words I often hear when leaders are describing the kind of people they want to have in their company is “loyal”. I also have heard the word in the context of losing customers who had been “loyal” to the company for years.
Jay Shepard’s Gruntled Employees post of 12/31/11 calls the Annual Employee Performance Reviews The Dumbest Managerial Tool Ever. He offers four compelling arguments for this point of view. They mostly center around the reviews not being done in an appropriate time frame – when praising or criticizing employees behavior, its best done when both you and the employee will remember the incident. We couldn’t agree more. Just remember to praise in public and criticize privately.
All EOS companies use a two page document called the Vision/Traction Organizer (V/TO) to take a simple, effective approach to strategic planning. By answering the eight questions on the V/TO, they capture what hopefully was in their heads to begin with and make it available for all employees to see – who they are, what they are, where they are going, and how they are going to get there.
Are you really focused on Results?
