Most people know that pilots use checklists. Regardless of seniority, experience or hours logged in the cockpit, all safe pilots depend on multiple checklists at various times during a flight.
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We're already one quarter into the new year and it's time to take a realistic look at how things are going at your organization.
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“How can we help you?” we asked. We were paying him $5,000 so this may seem odd. Yet this simple question set the tone for our entire relationship hiking up Kilimanjaro.
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Patrick Lencioni is one of EOS's favorite authors—just see our recommended reading list which contains four of his books. He also writes terrific articles. One great one recently is his point of view about The Jerk Factor. The gist of the article is that there is a difference between being a Jerk and being a jerk. Jerks with a capital J are obnoxious people that no one wants to associate with over time.
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Does your company have a “complaint department?” Most do. Someone with a door that’s always open, a sympathetic ear and the promise of keeping things “between us.” In many organizations, these people seem to serve a valuable purpose—or at least do no real harm.
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