The Speed of Trust: The One Thing That Changes Everything by Stephen M. R. Covey is a excellent companion to Patrick Lencioni’s The Advantage: Why Organizational Health Trumps Everything Else In Business. The latter explains why trust matters in business. The former is a handbook which, after anchoring Trust as a function of two things: character and competence, explains how Trust is given and earned on five levels (he calls them waves): self, relationship, organizational, market and societal. It focuses on how we, organizations and society can (must?) extricate ourselves out of situations we find ourselves in by behaving differently.
Ed Callahan
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Topics: Implementers, EOS
An EOS client of mine made me aware of this Netflix Culture Power Point deck. It was created by Reed Hastings, Netflix CEO, and Patty McCord, Chief Talent Officer at Netflix from 1998 to 2012, and has been viewed more than 5 million times. You can read the Harvard Business Review article (which also contains the PPT deck) authored by Patty McCord here. She summarizes five of the central ideas that she and Hastings were focused on when they and a few other colleagues created the deck. Few could argue with the success of it given the success of Netflix. It is great food for thought for any company. You should read her article as well as page through the deck. See my observations below the slide deck.
Topics: Implementers, EOS
Here is the master, Patrick Lencioni, helping us understand the difference between healthy and smart. Both are important for any business, but you have to have both! Does your business?
Topics: Implementers, EOS
Process is the fifth of the six EOS key components. EOS teaches that for an entrepreneurial company to scale effectively and profitably, it has to document its six to twelve core processes. It should document the processes in an entrepreneurial way – which is to say, document the 20% of the process that get you an 80% return. Once that is done, the company has to ensure that the processes are being followed by everyone. Fully implementing this key component allows the leaders to work on the business and the employees to work in the business.
Topics: Implementers, EOS
Rich Lukesh writes an HR blog which I enjoy and to which I subscribe. I have referred to his posts before. Here is another one, entitled Guilt-Prone People are the Best Employees. You can read the whole article here.
Topics: Implementers, EOS