If you are like most small business owners and leaders, you have too much on your plate. You are constantly juggling priorities. After all, your company, employees, family and, sometimes it feels like, the whole world is depending on you. To paraphrase Rudyard Kipling in “IF” - “It is tough to keep your head, when all about you are losing theirs and blaming it on you”. So what is a person to do?
Are you satisfied that your customers consistently receive great products and services from your company? Is value dependent on who is delivering it or how it’s being delivered? Both are important, but without a written process that is followed by all, people will deliver value their way which is often not your way nor the best way.
It happens to all successful entrepreneurs: your business gets to be more than you can handle. When you first start a company, you have no alternative but to be involved in every aspect – planning, sales, operations, finance, personnel – because you’re working either alone or with a very small team of collaborators. You work hard, and the business grows to the point where being involved in everything is a job and a half. You are overworked, overwhelmed, and the freedom you dreamed of having when you started out is nowhere to be found.
Recently I was powder and mogul skiing in Alta, Utah with an EOS client and friend from Dallas Texas. My friend, Bob, had been a 3 time Texas High School State Wrestling Champ and rode a wrestling scholarship to Duke.
