Patrick Lencioni is one of EOS's favorite authors—just see our recommended reading list which contains four of his books. He also writes terrific articles. One great one recently is his point of view about The Jerk Factor. The gist of the article is that there is a difference between being a Jerk and being a jerk. Jerks with a capital J are obnoxious people that no one wants to associate with over time.
As an EOS Implementer, I work primarily with business owners and leadership teams. One thing that I have noticed is that every organization either has had or will have people issues. Some are big. Some are small.
A helpful discipline when giving feedback to someone, or having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.
One of the words I often hear when leaders are describing the kind of people they want to have in their company is “loyal”. I also have heard the word in the context of losing customers who had been “loyal” to the company for years.
