One of the transformations that happens to companies when they implement EOS^® is that they create a leadership team that trusts each other. Often, before EOS, company leaders spend lots of time in unnecessary meetings updating each other on commitments they have made to each other or on the progress of the functional group they lead for the company.

My high school cross-country coach, Chuck Lucas, was a legend. He and his teams won more than twenty league championships, countless district titles and two state titles – my senior year and the year following. There were lots of reasons “Coach Luke” was effective, but one was remarkable. He saw things other coaches never saw.

"Spreading true rumors" is a phrase I picked up when reading Patrick Lencioni’s book, The Advantage – Why Organizational Health Trumps Everything Else in Business. Lencioni says that the rumor mill is the most pervasive means of communication in most companies – spreading misinformation and causing confusion in the company.

Instead of trying to stop the spread of information by word of mouth, Lencioni suggests that leaders should take advantage of this medium and spread true rumors.

A helpful discipline when giving feedback to someone, or when having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.

If you have to confront one of your people for bad behavior – let’s say he or she is treating people in the office poorly – you owe that person three examples. There is truly magic in three. Two is not enough and four is too many.

Every entrepreneurial company, regardless of size, never has enough people, money and time to accomplish all the goals its leaders can envision for it. It's the nature of the beast.

Given that resources are always deficient in some way, it's imperative to remember that perfect is the enemy of done. EOS^® employs the 20/80 rule throughout the system. Focus on accomplishing the 20% that will help you achieve 80% of the result.