I recently had a slightly humorous, but nonetheless, very forceful reminder of the power of repetition when communicating with your team. 

In the world of EOS®, we subscribe to the premise that you have to say something seven times to be truly heard.

Some teams hit an emotional wall after their first year of implementing EOS®. Teams that begin with many large issues to resolve, can make significant progress in the first year and, because of what is still left to accomplish, feel unsatisfied and a bit discouraged. It’s not unlike the marathoner who, after completing 10 miles, realizes there are still 16 miles to go. If you are feeling a bit exhausted from the first 10, the prospect of running the final 16 can feel overwhelming. Dan Sullivan calls it “the gap” between where we are and where we want to be.

There are thousands of books written about how to be an effective leader or manager and just as many “Top 10” lists of activities to do every day. The problem is, these books tend to be complex, and the lists don’t give context.

A helpful discipline when giving feedback to someone, or when having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.

If you have to confront one of your people for bad behavior – let’s say he or she is treating people in the office poorly – you owe that person three examples. There is truly magic in three. Two is not enough and four is too many.

How Well Are You Leading And Managing Your Team?

For most companies, this question doesn’t have an easy answer, but it’s usually something like this: “I guess pretty good? My team seems to like me.” Over the years, I have heard versions of this answer many times – but only from companies not running on EOS^®! It’s scary how many things are wrong with that answer, not least of which is the belief that being liked is an indication of strong leadership and management skills. These leaders and managers clearly don’t have a way to measure how they are doing.

With a company running on EOS, the answer is completely different.