Wayne Gretzky said, “You miss 100% of the shots you don’t take." Having spent more than 1,000 days in the trenches with entrepreneurs and their leadership teams, I can safely say that quotation applies just as well to business as it does to sports. Because when it comes to making decisions, calling things “done”, and launching important work—leaders and teams fall into three camps.
One of my clients recently had the word “turnover” on their issues list. After working to really identify the root cause of the turnover, and coming up blank, they asked me to help. The first thing I always ask is… “Is this good turnover, or bad turnover?”
Simply put, trust can accelerate or destroy any business or relationship.
A helpful discipline when giving feedback to someone, or having a tough conversation to help correct someone’s unproductive actions, is sharing three data points. Data points are examples of what the person is doing that demonstrates the bad behavior.
