Two epidemics kill cultures: end runs and unresolved complaining. Both waste time and energy, and are ultimately toxic to the health and productivity of your company. Luckily, these epidemics can be cured by asking a simple, powerful question.

Accountability and discipline are often associated with negative stereotypes and consequences. It usually means forcing something on someone. It doesn’t have to be. When done right, accountability is embraced instead of feared. If you are doing all you can as a leader and manager, then accountability results. If not, then it’s time to find another person to fill that seat.

Too often when things aren't going right in your Business, you tend to focus on where you think the problems lie and come up with a solution in isolation to what's going on elsewhere in the company. It would be like getting a prescription from a doctor without first having a consultation about your symptoms to see what else is going on.

The same applies in business; don't potentially misdiagnose the problem without all the facts. So how can you keep a close eye on all the facts?

EOS-run companies live by their quarterly Rocks. It’s in their DNA. Perhaps you’re not familiar with the term or you’re not clear of the true meaning.

Over the last few months, I’ve been hearing a common theme among my clients. They keep saying, “I have a day job and a Rock job.” At first that confused me a little bit. Then I realized that one of two things is true. One possibility is that we chose the wrong Rocks for the quarter. The second possibility is that the team member is spending most of their time on useless activities.